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Dear Valued Patients of Southlake Family Medicine,

As you are aware, the physicians of BSW Southlake Family Medicine provide 24-hour call coverage for medical emergencies. This is a service that we are glad to provide and that we feel is an important resource for you and your family.

Due to the costs involved with managing after-hours calls, it has become necessary to institute a nominal charge of $30 for these after-hours phone calls per patient assessment, per call. This will not be billed to insurance but will be posted to your account at the office. This charge will not apply to calls due to errors on our part, such as prescriptions that did not transmit to the pharmacy.

You are encouraged to visit our website at www.southlakefamilymedicine.com. There you will find a library of information about common Pediatric problems, as well as updates regarding office policies and other news related to our office. Baylor Family Medical Center at Riverside has an after-hours Family Medicine clinic which our patients can utilize for urgent visits. The address is 2740 N. Highway 360, suite 100, Grand Prairie 75050.

We continue to endeavor to provide the best care for you and your family at BSW Southlake Family Medicine. We want to serve as your medical home for years to come.

Sincerely,

The Physicians of BSW Southlake Family Medicine

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