Southlake Family Medicine: Contact a Physician

Welcome to our online Contact a Physician page, where you may ask your physician a question or provide him/her with information.

Please note that our physicians receive a large number of online messages and phone messages every day. We respectfully ask that you limit your messages to important questions or concerns and text to no more than a small paragraph. This will allow us to continue to provide the same excellent care that you are accustomed to when you are in the office. If lengthy or complex messages are sent please understand that you may be asked to schedule an appointment to discuss.

Messages will only be checked Monday through Friday, during business hours. Please allow 24 business hours for a response to your message. Due to the requirements of federal and state laws governing the privacy of patient health care information, your message will not be returned via email.

PLEASE DO NOT LEAVE URGENT MESSAGES

In an emergency, call 911. Call our office directly if you need to speak with someone the same day regarding an immediate need or concern or for acute care visit requests. Only routine questions should be submitted online.

PLEASE NOTE THE FOLLOWING GUIDELINES FOR ONLINE MESSAGING:

•MEDICAL CONCERNS: If you feel that you have a new condition, significant change in your current condition, medication side effect, or a need to change your medications, it is important that you schedule an appointment to speak with your physician in person for a face-to-face evaluation. Otherwise, critical information can be missed leading to serious diagnostic errors. We understand the convenience of online communication but it is not a substitute for a visit with your doctor.

•REFERRALS: Referrals will not generally be processed through online messaging unless it is related to a diagnosis that you have already discussed with your doctor. Exceptions may include recommendations for gynecologists or dermatologists.

If you need a specific referral that has already been discussed or a renewal of a referral that has already been processed, please include the provider’s full name, phone number, fax number, appointment date, and the exact medical condition that you are being seen for. Incomplete information cannot be processed and will lead to delays.

Please allow 7-10 days for referral to be completed.

•REFILLS:Refill requests for routine medications should be made through your pharmacy at least 72 hours in advance. REFILL REQUESTS SHOULD NOT BE MADE THROUGH ONLINE MESSAGING. Your pharmacy will fax a request to us and we will fill your prescription electronically. Mail order pharmacies should also be contacted directly but will generally take up to 2 weeks to ship refills. It is the patient’s responsibility to keep up with timing on medication refills to avoid urgent refill requests.

PRIOR TO SUBMITTING A REFILL REQUEST TO YOUR PHARMACY:
1) MAKE SURE THAT YOU ARE NOT DUE FOR A FOLLOW UP VISIT. We typically time the expiration of refills to coincide with return office visits. Patients with chronic medical conditions such as hypertension, high cholesterol, & diabetes require office visits at least every 6 months for refills.
2) Remember that we do not fill or refill antibiotics or controlled
substances without an office visit (except in special circumstances that have been previously discussed with your doctor).

We appreciate your adherence to the above guidelines so that we may continue to offer the online messaging service to our patients. As always, we thank you for choosing us for your primary care needs.

The Physicians and Staff of Southlake Family Medicine

Select a Location:

Please select the location where you would like to ask a question:

Southlake Family Medicine